GDPR and cookies
Privacy Policy
Your personal information
This privacy policy explains how we collect and process your personal data. Personal data means any information or set of information that identifies or could be used to identify you (together with other information). This includes information that you share with us, what we learn from you, and the choices you make about the marketing communications you want us to send you. This policy explains how we process your personal data, what your rights are and how the law protects you.
We do not knowingly collect data related to children.
Changes in the legal framework for personal data protection
The legal framework regarding the protection of your data changes on May 25, 2018, when the General Data Protection Regulation (GDPR) comes into effect in the European Union.
This privacy policy tells you more about most of your rights under the Regulation. We will notify you whenever we make a change to this policy. We may need to ask you to accept the changes or to re-consent to the use of your personal data.
1. Who are we and how can you contact us?
We are K and K OOD, with registration address: Asenovgrad, Bulgaria Blvd. No. 5. UIC: BG825000254, MOL: Kiril Andreev
You can contact us at email address mail@filstar.com
When we mention our website, we mean https://filstar.com/
2. How do we collect your personal data?
We may collect personal information about you in the following ways:
Data that you share with us:
- Data you give us when you register to use our services;
- Data you share with us when you speak to us on;
- Data you send to us in emails or letters;
- Data related to your participation in our promotions or events;
- Data that you send to us in the form of feedback.
3. The data we collect about you
We may collect, use, store and transfer different types of personal data about you, which we have grouped as follows:
Contact information - billing address, email address or phone numbers;
Financial data - bank account and payment card details;
Transaction Data - details of payments made by you and other details of the services you have purchased from us;
Marketing and communications data - Your preferences in receiving marketing messages from us, as well as your communication preferences.
We do not collect sensitive personal data about you. This includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data. We also do not collect information about criminal convictions or criminal offences.
4. For what purpose do we process your personal data?
Your personal data is protected by law.
We are entitled to process your personal data only if we have a legal basis for doing so and the processing meets legitimate purposes. The purposes set out in this policy are:
- Purposes necessary for the use of our services;
- Purposes for which you have given your explicit consent;
- Purposes necessary for the fulfillment of legal obligations of K and K OOD
5. Who do we share your personal data with?
Sometimes, in order to provide the services you have requested from us, we may share your personal information with external service providers.
We require all service providers with whom we share your data to maintain the security of your personal data and to treat it in accordance with the law. We do not permit any of our service providers to use your personal data for their own purposes and we permit them to process your personal data only for specified purposes and in accordance with our instructions.
6. Failure to provide personal data
In cases where we need to process your personal data in connection with a legal requirement or under the terms of a contract we have with you, and you are unable to provide this data upon request, we may not be able to perform the contract we have or are attempting to enter into with you.
7. Data protection
We have implemented appropriate security measures to prevent accidental loss, unauthorized use or access to your personal data, alteration or disclosure. We also limit access to your personal data to those employees, external service providers and other third parties who have a legitimate need to access it. They will process your personal data only on our instructions and are subject to a confidentiality obligation.
8. How long will we store your personal data?
We will only retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying legal, accounting or reporting requirements.
To determine the appropriate retention period for personal data, we consider the volume, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, as well as applicable legal requirements.
9. Marketing
We may use your personal information to notify you about relevant services and upcoming offers. We may use your personal information to send you marketing communications only if we have your consent or a legitimate interest to do so. You can ask us to stop sending you marketing communications at any time - you just need to contact us at mail@filstar.com
10. Your rights
The General Data Protection Regulation guarantees you a certain set of rights that you can exercise in relation to the personal data we process about you. Specifically, you have:
- Right to receive a copy of the information we hold
You can request a copy of the personal data we hold about you by sending us an email at mail@filstar.com
We will try to respond to all legitimate requests within one month. Sometimes it may take us longer than a month, in which case we will let you know.
- The right to tell us if the information we hold is incorrect
You have the right to challenge any information we hold about you that you believe is incorrect or incomplete. Please contact us by email at mail@filstar.com if you wish to do so and we will take reasonable steps to check the accuracy of the information and, if necessary, correct it.
- Tell us that you want us to stop using your personal data
You have the right to:
- your objections to the use of your personal data;
- you request that we delete your personal data;
- request restriction of processing;
- ask us to stop using them if we don't need to (known as the right to be forgotten).
There may be legal grounds for us to retain or use your data, which we will share with you when you exercise any of the rights listed above.
- Withdrawal of consent
You may withdraw your consent to our use of your personal data at any time. Please contact us at mail@filstar.com if you wish to withdraw your consent. If you withdraw your consent, we may not be able to provide you with certain products or services.
11. Filing a complaint
Please let us know if you are not happy with the way we have used your personal data by sending us an email at mail@filstar.com
You also have the right to file a complaint with the Bulgarian Commission for Personal Data Protection, with address: Bulgaria, 1592, Sofia, 2 Prof. Tsvetan Lazarov Blvd.; Telephone: +359 2 91 53 518; Fax: +359 2 91 53 525; e-mail address: kzld@cpdp.bg , website: https://www.cpdp.bg/ .
Cookie Policy
We use Cookies to offer you a better and more personalized internet service. The data stored by the Cookies that the website uses never reveals any personal information from which the identity of a subject can be established.
Cookie Policy:
This policy applies to cookies and websites maintained by K and K OOD, with registration address: Asenovgrad, Bulgaria Blvd. 5, UIC: BG825000254, MOL: Kiril Andreev
What do cookies represent?
A “cookie” is a small text file that is stored and/or read by your browser on the hard drive of your device (e.g. computer, laptop, tablet or smartphone) by the websites you visit. Cookies also make your experience with websites safer and faster by remembering your preferences (e.g. your registration details and language), by sending the information they store back to the original website (first-party cookie) or to another website that set them (third-party cookie). Cookies are files with information, including unlimited text content, that are stored on the user’s computer in order to improve the experience with the respective website. These files allow the user to be recognized and the website to be adapted to his preferences. Cookies usually contain the name of the website to which they belong, the time for which they are stored on the user's computer, and a unique number.
You can block or remove Cookies using your browser or third-party software, but this may prevent you from using certain areas of the website. In certain cases, we will directly ask for your consent to the site's use of Cookies through our Cookies message.
What are biscuits used for?
Cookies are used to adapt the content of the website to the preferences of the individual user and optimize the work with the specific website. They are also used to generate anonymous general statistics that help us understand how users interact with the websites, which helps to improve their structure and content, while at the same time not having access to personal user information.
What cookies do we use?
Depending on the function and purpose for which they are used, the Cookies that the website uses are usually divided into the following categories:
Necessary Cookies, which allow you to browse the website and use its basic functions. These Cookies are usually installed in response to your actions, which constitute a request for services. These Cookies are necessary for the use of our website.
Functionality cookies are used to recognize you the next time you visit our website in order to offer you improved and more personalized features, such as remembering your preferences. These cookies collect anonymous information and cannot track your actions on other websites. The validity of these cookies is no more than 2 years.
Analytics and performance cookies allow us to count users and collect information about how the website is used (for example, which pages a user uses most often and whether they receive error messages on any page). This helps us to improve the performance of our website, such as providing an easier way to find what you are looking for. The validity of these cookies is no more than 2 years.
Advertising and targeting cookies record your visit to our website, the pages you visit and the links you follow. We will use this information to show you advertisements that are tailored to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns. For this purpose, we may also share this information with third parties (such as advertisers). In order to use these Cookies, we need your consent. You can manage your preferences regarding advertising or targeting Cookies at any time through your browser settings (see below). The validity of these Cookies is no more than 2 years.
Social media cookies allow you to share your website activity on social networks, such as Facebook and Twitter. These cookies are not under our control.
Other types of Cookies that may be used at a later stage. We will inform you by updating our policies if we use other types of Cookies.
Please note that we use third-party services to learn how you use our website in order to optimize your experience and to show you advertising content outside of our website. These third parties (including, for example, advertising networks and providers of external services such as web traffic analysis) may also use cookies over which we have no control. You can withdraw your consent to the use of Cookies at any time. To do so, please see the terms below.
If you want to delete Cookies stored on your device and configure your browser to refuse Cookies, you can do so from the preferences settings of your Internet browser. Typically, the settings related to Cookies are located in the following menus: “Options”, “Tools” or “Preferences” of the browser you use to access the Internet. Depending on the browser, Cookies can be disabled in different ways. For more information, you can visit the website of your browser.
Do cookies contain personal information?
Personal information collected through cookies may only be used to perform certain operations for the user. Such information is encrypted in a way that makes access to it by unauthorized persons impossible.
Cookies used for statistical purposes and monitoring of internet traffic:
Google Analytics
Our website uses Google Analytics, a web traffic analysis service provided by Google. Google Analytics uses cookies to help the website analyze how you use it. The information collected by the cookie related to your use of the website (including your IP address) will be transmitted to and stored by Google [on their servers]. Google will use this information to evaluate how you use the website, compiling activity data for individual website operators and providing other services relating to website activity and internet usage. Google may transfer this information to third parties where required to do so by law or where such third parties process information on Google's behalf. Google will not associate your IP address with other data held by Google. You may opt out of Google Analytics without this affecting your ability to visit our website.
Detailed information about Google Analytics and privacy (including how you can control the information that is sent to Google) can be found at https://policies.google.com/privacy/partners or Google Analytics: http://www.google.com/analytics/learn/privacy.html
In order to prevent possible tracking, you can install an "add-in" on your browser ( http://tools.google.com/dlpage/gaoptout ).
Cookies used for direct marketing
Google DFP Platform
In order to provide you with advertising and marketing content tailored to your preferences, our website uses DoubleClick for Publishers (DFP) technology provided by Google. The information collected by the respective cookie about your use of our website (including your IP address) will be transferred to and stored by Google [on their servers]. Google may transfer this information to third parties where required to do so by law or where such third parties process information on Google's behalf. Google will not associate your IP address with other data stored by Google. Detailed information about Google Analytics and privacy (including how you can control the information that is sent to Google) can be found at https://policies.google.com/privacy/partners.
Deleting cookies
Typically, applications used to browse the web allow the storage of cookies by default. This setting can be changed so that the automatic storage of cookies is blocked in the web browser or the user is informed each time before cookies are stored on the computer. Detailed information about the different ways to work with cookies can be found in the settings of the web browser application.
Restricting cookies may affect some website functionalities.
You can choose to delete our or third-party cookies through the options of each browser. This may affect your interaction with our or other sites. More information about deleting cookies can be found at http://www.allaboutcookies.org/manage-cookies/stop-cookies-installed.html or see www.youronlinechoices.eu which contains more information related to preference-based advertising and online privacy.
Your personal information
This privacy policy explains how we collect and process your personal data. Personal data means any information or set of information that identifies or could be used to identify you (together with other information). This includes information that you share with us, what we learn from you, and the choices you make about the marketing communications you want us to send you. This policy explains how we process your personal data, what your rights are and how the law protects you.
We do not knowingly collect data related to children.
Changes in the legal framework for personal data protection
The legal framework regarding the protection of your data changes on May 25, 2018, when the General Data Protection Regulation (GDPR) comes into effect in the European Union.
This privacy policy tells you more about most of your rights under the Regulation. We will notify you whenever we make a change to this policy. We may need to ask you to accept the changes or to re-consent to the use of your personal data.
1. Who are we and how can you contact us?
We are K and K OOD, with registration address: Asenovgrad, Bulgaria Blvd. No. 5. UIC: BG825000254, MOL: Kiril Andreev
You can contact us at email address mail@filstar.com
When we mention our website, we mean https://filstar.com/
2. How do we collect your personal data?
We may collect personal information about you in the following ways:
Data that you share with us:
- Data you give us when you register to use our services;
- Data you share with us when you speak to us on;
- Data you send to us in emails or letters;
- Data related to your participation in our promotions or events;
- Data that you send to us in the form of feedback.
3. The data we collect about you
We may collect, use, store and transfer different types of personal data about you, which we have grouped as follows:
Contact information - billing address, email address or phone numbers;
Financial data - bank account and payment card details;
Transaction Data - details of payments made by you and other details of the services you have purchased from us;
Marketing and communications data - Your preferences in receiving marketing messages from us, as well as your communication preferences.
We do not collect sensitive personal data about you. This includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data. We also do not collect information about criminal convictions or criminal offences.
4. For what purpose do we process your personal data?
Your personal data is protected by law.
We are entitled to process your personal data only if we have a legal basis for doing so and the processing meets legitimate purposes. The purposes set out in this policy are:
- Purposes necessary for the use of our services;
- Purposes for which you have given your explicit consent;
- Purposes necessary for the fulfillment of legal obligations of K and K OOD
5. Who do we share your personal data with?
Sometimes, in order to provide the services you have requested from us, we may share your personal information with external service providers.
We require all service providers with whom we share your data to maintain the security of your personal data and to treat it in accordance with the law. We do not permit any of our service providers to use your personal data for their own purposes and we permit them to process your personal data only for specified purposes and in accordance with our instructions.
6. Failure to provide personal data
In cases where we need to process your personal data in connection with a legal requirement or under the terms of a contract we have with you, and you are unable to provide this data upon request, we may not be able to perform the contract we have or are attempting to enter into with you.
7. Data protection
We have implemented appropriate security measures to prevent accidental loss, unauthorized use or access to your personal data, alteration or disclosure. We also limit access to your personal data to those employees, external service providers and other third parties who have a legitimate need to access it. They will process your personal data only on our instructions and are subject to a confidentiality obligation.
8. How long will we store your personal data?
We will only retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying legal, accounting or reporting requirements.
To determine the appropriate retention period for personal data, we consider the volume, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, as well as applicable legal requirements.
9. Marketing
We may use your personal information to notify you about relevant services and upcoming offers. We may use your personal information to send you marketing communications only if we have your consent or a legitimate interest to do so. You can ask us to stop sending you marketing communications at any time - you just need to contact us at mail@filstar.com
10. Your rights
The General Data Protection Regulation guarantees you a certain set of rights that you can exercise in relation to the personal data we process about you. Specifically, you have:
- Right to receive a copy of the information we hold
You can request a copy of the personal data we hold about you by sending us an email at mail@filstar.com
We will try to respond to all legitimate requests within one month. Sometimes it may take us longer than a month, in which case we will let you know.
- The right to tell us if the information we hold is incorrect
You have the right to challenge any information we hold about you that you believe is incorrect or incomplete. Please contact us by email at mail@filstar.com if you wish to do so and we will take reasonable steps to check the accuracy of the information and, if necessary, correct it.
- Tell us that you want us to stop using your personal data
You have the right to:
- your objections to the use of your personal data;
- you request that we delete your personal data;
- request restriction of processing;
- ask us to stop using them if we don't need to (known as the right to be forgotten).
There may be legal grounds for us to retain or use your data, which we will share with you when you exercise any of the rights listed above.
- Withdrawal of consent
You may withdraw your consent to our use of your personal data at any time. Please contact us at mail@filstar.com if you wish to withdraw your consent. If you withdraw your consent, we may not be able to provide you with certain products or services.
11. Filing a complaint
Please let us know if you are not happy with the way we have used your personal data by sending us an email at mail@filstar.com
You also have the right to file a complaint with the Bulgarian Commission for Personal Data Protection, with address: Bulgaria, 1592, Sofia, 2 Prof. Tsvetan Lazarov Blvd.; Telephone: +359 2 91 53 518; Fax: +359 2 91 53 525; e-mail address: kzld@cpdp.bg , website: https://www.cpdp.bg/ .
Cookie Policy
We use Cookies to offer you a better and more personalized internet service. The data stored by the Cookies that the website uses never reveals any personal information from which the identity of a subject can be established.
Cookie Policy:
This policy applies to cookies and websites maintained by K and K OOD, with registration address: Asenovgrad, Bulgaria Blvd. 5, UIC: BG825000254, MOL: Kiril Andreev
What do cookies represent?
A “cookie” is a small text file that is stored and/or read by your browser on the hard drive of your device (e.g. computer, laptop, tablet or smartphone) by the websites you visit. Cookies also make your experience with websites safer and faster by remembering your preferences (e.g. your registration details and language), by sending the information they store back to the original website (first-party cookie) or to another website that set them (third-party cookie). Cookies are files with information, including unlimited text content, that are stored on the user’s computer in order to improve the experience with the respective website. These files allow the user to be recognized and the website to be adapted to his preferences. Cookies usually contain the name of the website to which they belong, the time for which they are stored on the user's computer, and a unique number.
You can block or remove Cookies using your browser or third-party software, but this may prevent you from using certain areas of the website. In certain cases, we will directly ask for your consent to the site's use of Cookies through our Cookies message.
What are biscuits used for?
Cookies are used to adapt the content of the website to the preferences of the individual user and optimize the work with the specific website. They are also used to generate anonymous general statistics that help us understand how users interact with the websites, which helps to improve their structure and content, while at the same time not having access to personal user information.
What cookies do we use?
Depending on the function and purpose for which they are used, the Cookies that the website uses are usually divided into the following categories:
Necessary Cookies, which allow you to browse the website and use its basic functions. These Cookies are usually installed in response to your actions, which constitute a request for services. These Cookies are necessary for the use of our website.
Functionality cookies are used to recognize you the next time you visit our website in order to offer you improved and more personalized features, such as remembering your preferences. These cookies collect anonymous information and cannot track your actions on other websites. The validity of these cookies is no more than 2 years.
Analytics and performance cookies allow us to count users and collect information about how the website is used (for example, which pages a user uses most often and whether they receive error messages on any page). This helps us to improve the performance of our website, such as providing an easier way to find what you are looking for. The validity of these cookies is no more than 2 years.
Advertising and targeting cookies record your visit to our website, the pages you visit and the links you follow. We will use this information to show you advertisements that are tailored to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns. For this purpose, we may also share this information with third parties (such as advertisers). In order to use these Cookies, we need your consent. You can manage your preferences regarding advertising or targeting Cookies at any time through your browser settings (see below). The validity of these Cookies is no more than 2 years.
Social media cookies allow you to share your website activity on social networks, such as Facebook and Twitter. These cookies are not under our control.
Other types of Cookies that may be used at a later stage. We will inform you by updating our policies if we use other types of Cookies.
Please note that we use third-party services to learn how you use our website in order to optimize your experience and to show you advertising content outside of our website. These third parties (including, for example, advertising networks and providers of external services such as web traffic analysis) may also use cookies over which we have no control. You can withdraw your consent to the use of Cookies at any time. To do so, please see the terms below.
If you want to delete Cookies stored on your device and configure your browser to refuse Cookies, you can do so from the preferences settings of your Internet browser. Typically, the settings related to Cookies are located in the following menus: “Options”, “Tools” or “Preferences” of the browser you use to access the Internet. Depending on the browser, Cookies can be disabled in different ways. For more information, you can visit the website of your browser.
Do cookies contain personal information?
Personal information collected through cookies may only be used to perform certain operations for the user. Such information is encrypted in a way that makes access to it by unauthorized persons impossible.
Cookies used for statistical purposes and monitoring of internet traffic:
Google Analytics
Our website uses Google Analytics, a web traffic analysis service provided by Google. Google Analytics uses cookies to help the website analyze how you use it. The information collected by the cookie related to your use of the website (including your IP address) will be transmitted to and stored by Google [on their servers]. Google will use this information to evaluate how you use the website, compiling activity data for individual website operators and providing other services relating to website activity and internet usage. Google may transfer this information to third parties where required to do so by law or where such third parties process information on Google's behalf. Google will not associate your IP address with other data held by Google. You may opt out of Google Analytics without this affecting your ability to visit our website.
Detailed information about Google Analytics and privacy (including how you can control the information that is sent to Google) can be found at https://policies.google.com/privacy/partners or Google Analytics: http://www.google.com/analytics/learn/privacy.html
In order to prevent possible tracking, you can install an "add-in" on your browser ( http://tools.google.com/dlpage/gaoptout ).
Cookies used for direct marketing
Google DFP Platform
In order to provide you with advertising and marketing content tailored to your preferences, our website uses DoubleClick for Publishers (DFP) technology provided by Google. The information collected by the respective cookie about your use of our website (including your IP address) will be transferred to and stored by Google [on their servers]. Google may transfer this information to third parties where required to do so by law or where such third parties process information on Google's behalf. Google will not associate your IP address with other data stored by Google. Detailed information about Google Analytics and privacy (including how you can control the information that is sent to Google) can be found at https://policies.google.com/privacy/partners.
Deleting cookies
Typically, applications used to browse the web allow the storage of cookies by default. This setting can be changed so that the automatic storage of cookies is blocked in the web browser or the user is informed each time before cookies are stored on the computer. Detailed information about the different ways to work with cookies can be found in the settings of the web browser application.
Restricting cookies may affect some website functionalities.
You can choose to delete our or third-party cookies through the options of each browser. This may affect your interaction with our or other sites. More information about deleting cookies can be found at http://www.allaboutcookies.org/manage-cookies/stop-cookies-installed.html or see www.youronlinechoices.eu which contains more information related to preference-based advertising and online privacy.
